Summary: Developing Knowledge-Based Client Relationships, Second Edition shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the principles of knowledge-based client relationships, Ross Dawson provides clear and practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer insights into world-leading practice in the field."--Jacket.
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